The latest CIONET magazine covers the vital issue for each business nowadays. How to transform your business into a digital leader, and how can CIO’s contribute to this transformation?
With examples from our European CIO of the Year winners (Federico Florez, Jeroen Tas, and Nuno Miller), as well as multiple other examples and opinions from leading experts, this magazine is guaranteed to bring you fresh insights and ideas about the topic.
As Hendrik Deckers, founder of CIONET, explains in his foreword: “For decades CIOs have been striving for fully stable systems, but now we have entered the era of Volatility, Uncertainty, Complexity and Ambiguity. In this VUCA world the focus is not on technology but on understanding how to use technology for value creation and digital transformation”.
In the run up to the Digital Transformation Roundtable that will take place on 13 November in Luxembourg, ITNation asked Wayne Peacock, IBM Executive Managing Partner, European Front Office Digital Leader Financial Services, to share his insights on interacting customer experience and what does it take for the banking and insurance sector to lead a successful Front Office Transformation.
- On the base of your 17-year long experience in customer-centered Digital Delivery, what are the pillars of a forward-looking FOT?
The first and most important one is to think outside-in, think customer first, think across the multichannel. Many of the financial services organisations are very much inside-out driven, very much from a product-based and thinking in individual silo’s – that’s why putting your self in your customers shoes and using rich analytics is a crucial step to really understand your customers.
The second pillar is to create an organisation structure that allows you to become far more agile and responsive to the change in a structural manner. And the third pillar is entreprise mobility: consumers of financial services already have got an expectation of the sort of digital experience that they can get from their bank. While there is a significant amount of investments and change at stake, it is crucial for an organisation to enable their employees to become far more empowered, far more mobile, and far more transformational in terms of their conversations with their customers.
- Every digital transformation is different, however, are there business aspects to which banks and insurance should pay close attention to when implementing their FOT strategy?
Obviously, the world of digital has become far more complicated than in 2008, back then it was only the Internet. The biggest problem facing all banks is that it has become much more complex. Multiple executives across all lines of business, all wanting to deliver Internet, Mobile, Tablet, Social and Multi-channel experiences. Therefore, how do you prioritise between the continued extention of Retail and driving new business models in the other lines of business? The general insurance market, on the other hand, is waiting for everybody to make a move. Very many insurance organisations haven’t invested very significantly, only now are we starting to see some digital investments
- In Luxembourg, how far are we in implementing FOT?
The Benelux region is in the same boat as everybody else in Europe. Organisations in mature markets will have adopted Internet and Mobile technologies early, they are also likely to have different platforms in their branch and call centres too! Multiple silo’s with high-cost delivery and low-speed of innovation. Emerging markets on the other hand have the advantage to adopt proven multi-channel architectures, allowing them to scale and rapidly deploy these capabilities, maximising reuse and sharing common capabilities across all lines of business and channels.
On November 6th the third Grand Conference will take place in Rotterdam, the Netherlands. The aim of The Grand Conference is to make the critical infrastructure leadership and their eco-systems aware of the importance of the cyber resilience for their businesses and for society as a whole. Cyber resilience is a precondition for the digital transformation of our society. This year’s theme will be ‘An Executive Dialogue on Cyber Risk’. The Grand Conference 2014 will form an interactive platform for countries and organizations willing to share good practices and contribute to a resilient digital society.
On the evening before the Grand Conference at a networking reception hosted by the Mayor of Rotterdam, Ahmed Aboutaleb, a number of organizations are invited to sign the World Economic Forum’s Principles for Cyber Resilience (PCR). CIONET has been asked to sign and will be represented by Managing Director and Founder, Hendrik Deckers. Signing the PCR facilitates leading by doing and offers the opportunity to show executive leadership. CIONET is committed to support and promote the PCR as CIONET members are often in a leadership position responsible for the Cyber resilience of their organization. By signing the Principles we create an entry point to working with the World Economic Forum’s network of members, improving global cyber resilience, fully in line with CIONET’s objective to share knowledge and best practice relevant to our members. Is your organization Cyber resilient? Please refer to the WEF document ‘Risk and Responsibility in a Hyperconnected World. Pathways to Global Cyber Resilience’ to assess how you can support your organization. Members who wish to attend the networking reception, please contact Frits Bussemaker, Partner CIONET.
Nous avons le plaisir de vous convier au Congrès Annuel CIONET France, sur le thème des nouveaux rôles de l’IT.
Rejoignez-nous le Mercredi 3 Décembre dès 9h, pour cette journée exceptionnelle.
- Comment caractériser la révolution numérique?
- Innover oui, mais comment créer de la valeur?
- Quels nouveaux profils pour vos collaborateurs?
- Comment passer à un modèle agile?
Journée exceptionnelle animée par Philippe Moati.
9:00 Remise des badges et accueil petit-déjeuner
9:30 Introduction – François – Philippe Poirson
10:00 Philippe Moati: Docteur en sciences économiques de l’Université de Paris 1, membre de la Commission des comptes commerciaux de la nation. Il a co-présidé le groupe de travail installé par Christine Lagarde, Ministre de l’Économie, en 2008 dont les conclusions ont inspiré la réforme du régime des mécanismes de réduction de prix contenue dans la loi de modernisation de l’économie. Depuis 2012, il est personnalité associée au Conseil Économique, Social et Environnemental. –> La nouvelle révolution commerciale. « Le modèle de consommation est en mutation et, dans son sillage le modèle économique des entreprises » – Quelles conséquences pour la DSI, son organisation, ses collaborateurs et son fonctionnement.
11:00 Co-création, co-production avec start-ups et universitaires.
11:30 Pause café, viennoiseries. Networking
12:00 Marketing de la DSI ( tbc )
12:30 Sponsors: 10 minutes pour présenter leur vision des nouveaux profils de 2017
13:10 Cocktail déjeunatoire. Networking et visite des stands
14:15 Tables rondes: impact de la transformation digitale sur les compétences de vos équipes et vos nouveaux rôles
16:15 Deloitte: le DSI capital-risqueur de l’Entreprise
Musée de la chasse et de la Nature – Hôtel de Guénégaud
62 rue des Archives, 75003 Paris.
Le nombre de place pour cet événement est limité. Réservez votre place dès maintenant.
O papel dos recursos humanos é fundamental no sector das tecnologias e o elemento “brain” é o principal condutor da evolução e dos resultados.
The HR of IT é um evento focado nas equipas de Tecnologias de Informação que decorre na NOVA School of Business and Economics, em Lisboa, no dia 29 de outubro.
O uso generalizado das tecnologias digitais, a mudança para o social business, a necessidade de novos conhecimentos e as competências necessárias para inovação de processos e produtos fazem com que as empresas estejam cientes da importância de ter uma forte equipa de TI. Alinhado com esta mudança de mind set, o papel do CIO está a desenvolver-se mais no sentido de líder de pessoas e negócio que de gestor de TIs, obrigando a competências distintas e percursos de carreira diferentes. O evento procura dar resposta a questões concretas de “Como manter as competências atualizadas numa área com um enorme ritmo de mudança?”; “Quanto tempo entre “Expert” e “Ultrapassado”?”; “Qual o percurso de carreira que melhor dota o CIO?”; “Como atrair os melhores talentos para a sua empresa?“, ou “Quais as razão de os colaboradores mais valorizados saírem das suas organizações?”.
David Correia, Enterprise Relationship Manager no LinkedIn
Profissional Sénior com mais de 16 anos de experiência em empresas multinacionais, implementando soluções em áreas como Social Media, Cloud Services, SaaS, Software e IT Services principalmente em Portugal e Espanha.
Com larga experiência em recrutamento, liderança e coaching de vendas, pré-vendas e consultoria de recursos.
O recrutamento através de redes socias tem vindo a aumentar consideravelmente nos últimos anos e o LinkedIn é a principal ferramenta utilizada. A rede veio alterar a forma como as empresas chegam aos recursos.
Isabel Reis, Country Manager da EMC Portugal
Na EMC Portugal desde 2000, Isabel Reis assumiu a liderança da empresa, enquanto diretora-geral, em janeiro de 2009, tendo antes desempenhado o cargo de Channel & Commercial Sales Manager. Licenciada em Marketing pelo INEPI e com uma pós-graduação em Marketing pela Universidade Católica, iniciou a sua carreira como Marketing Communications Specialist na Oracle Portugal, passando depois pela Software AG Portugal, como diretora de Marketing e Parceiros.
Isabel Reis tem larga experiência e sucesso reconhecido em várias distinções como gestora de equipas. “O país precisa de pessoas e ideias inovadoras e arrojadas, que criem novas oportunidades, contribuam para a notoriedade do país e gerem emprego”.
17h00 Acreditação & Networking
xxxxxxxxDavid Correia, Enterprise Relationship Manager no LinkedIn
xxxxxxxxIsabel Reis, Country Manager da EMC Portugal
xxxxxxxx(Último orador a confirmar em breve)
19h00 Sessão de Q&A
Contamos consigo! Inscreva-se já em www.cionet.com ou contacte email@example.com. Até breve!
“I don’t see the difference between my bank and all the others.”
71% would rather go to the dentist than listen to what banks are saying!
The financial industry cannot remain indifferent to these numbers and should question value chain, business models, products, etc. to align them with the needs of the customers.
Check out this incredible study conducted during 3 years with more than 10.000 respondents. Click here!
The financial industry cannot remain indifferent to these numbers and should question value chain, business models, products, etc. to align them with the needs of the customers.
“Adapt or die” is one of the basic survival rules. Darwin called it Natural Selection, now we call it Digital Era, but in both cases evolutionary changes in the individual give him an extra survival probability.
The Digital Era, in which the Internet is an inescapable reality, has been the cause of significant disruptions in a number of industries. Banking is no exception. Millennials prove daily to be ready to give up the stability and security of the traditional sector for availability, speed and simplicity.
If banking is able to adapt, it will certainly be an indispensable partner for the Millennials generations. But if instead it chooses an “ostrich policy” banking will be at serious risk of losing most of its value.
Check out some pictures of Grand Coalition for Digital Jobs Summit. Thank you all for your participation. We are expecting you on our next initiatives!
October 3rd 2014, Lisbon
The President of the European Commission, José Manuel Durão Barroso, addressed the opening session of the Grand Coalition for Digital Jobs in Portugal, an initiative launched by CIONET and key Portuguese stakeholders. This summit intended to generate synergies and steer joint efforts to revolutionise the employment and investment in the Information and Communication Technology sector in Portugal.
The Grand Coalition for Digital Jobs is a European wide initiative launched by the European Commission in March 2013. The Commission is leading a partnership with multiple stakeholders to address the lack of skills in Europe and 900.000 unfilled vacancies in ICT. The European Commission has supported the initiative from the start, given its impact in promoting job creation in particular youth employment. Throughout the European Union several business leaders have joined the Grand Coalition and defended the Davos Declaration for the Grand Coalition for Digital Jobs.
This Summit recommended action plans in four areas, considering three main lines of action: retaining talent in the technology sector, re-skilling and updating skills among the Portuguese talent, and attracting digital job “generators” for Portugal. Ultimately, CIONET intends to update the national institutions to digital initiatives needs for employment and to develop and share best practice in re-skilling and retaining talent, establishing short and medium-term goals for concrete results.
October 3rd, Lisbon
Frits Bussemaker, CIONET Liaison European Relations, opened the Grand Coalition for Digital Jobs Summit in Lisbon – Portugal. This initiative had the presence and intervention of Durão Barroso, President of the European Commission, and over 100 different national and multinational organizations discussing action plans for improving employment and investment on ICT in the country.
CIONET Portugal, in collaboration with key national partners on IT sector, held last Friday the Grand Coalition for Digital Jobs Summit where more than one hundred organizations got involved in the debate and development of specific measures and action plans for revolutionizing the employment and investment in ICT in Portugal.
CIONET Portugal held on October 3rd the Grand Coalition for Digital Jobs Summit, an initiative to aware the community of the challenges that companies and professionals on information and communication technology sector are facing today and of the opportunities of value creation that today are not yet fully harnessed.
The Grand Coalition for Digital Jobs is a European wide initiative launched by the European Commission in March 2013. The Commission is leading a partnership with multiple stakeholders to address the lack of skills in Europe and hundreds of thousands of unfilled vacancies in ICT. Throughout the European Union several business leaders have joined the Grand Coalition and defended the Davos Declaration for the Grand Coalition for Digital Jobs.
CIONET Portugal, in collaboration with APDC, APDSI, FCT, FPC, ISACA, PBS, TICE.PT and UCP, gave a step forward towards the creation of a National Coalition on a summit with three main guidelines: retaining talent in the technology sector, re-skilling and updating skills among the Portuguese talent, and attracting digital job “generators” for Portugal. For the first time in the country this topics joined together over 100 organizations and gained consistency in the voices of 40 professionals and business leaders from some of the most reputable companies and institutions in the country.
The founder of CIONET, Hendrik Deckers, recently held an interview with world-renowned ICT visionary Stephen Ibaraki for IT World Canada (part of IDG).
In this interview, Hendrik develops his views on topics such as the key challenges for IT departments in the near future, how IT leaders need to adapt in order to face them, as well as other developments shaping the IT environment today.
Some of the most inspirational quotes from the interview:
- “IT and especially IT Governance are too important for the IT department only (to handle)“
- “Each year we will see new market developments, and CIO’s need to adapt their strategies constantly to them“
- “The number one challenge for every CIO is digital business transformation“
Hendrik also shed his light on the developments of CIONET, the single biggest community for CIO’s: “Further out our goal is really to establish in every major European and South American country. (To be established as the most valuable community for IT executives where the CIOs and digital leaders turn for support are known as professionals in their challenging jobs)”
…to end with a personal learning from his decades of experienced entrepreneur: “Always continue to innovate and recreate yourself!”
For the third year in a row, CIONET was invited by the Chinese outsourcing and technology company Datong to attend the Outsourcing forum in Jilin, China. This conference gathered Chinese and Japanese partners to discuss the opportunity of the outsourcing business in the beautiful province of Jilin.
Hendrik Deckers, Managing Director of CIONET gave a presentation on the general IT trends in Europe, based on our yearly survey in collaboration with Business & IT Trend Institute. In a second CIONET presentation, Frederic De Meyer zoomed in on the drivers and inhibitors of IT Services Outsourcing , as well as the major new developments in outsourcing in the European market. Both presentations can be found on Slideshare.
During the numerous discussions we had at the event we experienced a genuine interest in the activities of our CIONET community, and even a readiness to emulate our community. The president of Datong Inc., mister Li Nianfu, showed great interest in building a similar community in his province, so who know maybe soon CIONET will have a brother community in Jilin… Given the importance of China for every business, strengthening our relationships with Chinese CIO’s would certainly benefit our CIONET members as well.
While in Beijing in the first days of our journey we had a meeting with Camille Zheng and Forrest Lin from the Chinese Institute of Electronics, who are actually building the first Chinese CIO Alliance, presided by mister Xu Xiaolan. This C-CIO absorbs some 31 local economic and information committees, and over 100 enterprises. C-CIO’s mission is to help CIO’s achieve their full potential (does this sound familiar?) through conferences, publications, research, consultancy and –of course- extensive networking among CIO’s.
C-CIO also organises the World CIO Forum, which was held for the first time in 2011 in Shenzhen, which attracted around 1000 top IT executives worldwide. This year’s WCF will be held in Xi’an early November. The forum will cover some vital subjects such as mobile innovation, green IT, Cloud Computing and CIO leadership. Of course CIONET will support this event, so stay tuned for more information in our next newsletter!