After an extensive analysis of over 18 papers, the jury of the European Research Paper of the Year has nominated the two finalists for this year’s award.
The jury decided to grant the award to the paper:
Coping with Information Technology: Mixed Emotions, Vacillation and Nonconforming Use Patterns
Stein, Mari-Klara Copenhagen Business School
Newell, Sue Sussex University
Wagner, Erica L. Portland State University
Galliers, Robert D. Bentley University
A big congratulation as well to the runners-up of this award, for their paper:
The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.
Scherer, Anne ETH Zürich
Wünderlich, Nancy V. University of Paderborn
von Wangenheim, Florian ETH Zürich